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MyQuotaBag
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Need help with MyQuotaBag?

For any question about the MyQuotaBag app, use the form below. We read every message and answer as promptly as we can.

Contact us

Have an idea or something we could improve? We would love to hear it. Every message is reviewed and we aim to respond quickly.

Please do not include receipt numbers, card details or anything you would not want stored. We use what you send only to answer you.

What we can help with

  • Logging purchases, boutique visits and notes
  • Receipt scanning (Scan tab)
  • Your account, sign in and sync
  • Deleting your account or your data
  • Privacy questions
  • A bug or something that does not work as expected

To help us answer faster

Please include the app version (at the bottom of Profile), your device (for example iPhone 15) and a short description of what happened. Screenshots help, but only if they do not show sensitive personal information.

Your receipts and your data

What happens to a receipt photo? Scanning is optional: you can always add a purchase by hand with Manual entry. When you use Scan, only the receipt image you choose is sent to an external AI service provider to read the purchase details and you review everything before saving. When you are signed in, the image stays attached to the purchase in your account; as a guest, it is not kept.

Is my data sold or shared with Hermès? No. MyQuotaBag does not sell your data. It does not share it with any brand or boutique, Hermès included. Service providers that run the app for us do process your data; the Privacy Policy gives the full detail.

Delete your account or your data

You can delete your account and all associated data from the Profile page inside the app. If you prefer, send us a message with the form above, using the email address linked to your account and tell us what you want removed. We will confirm by email once it is done.

MyQuotaBag for Android

MyQuotaBag is currently available on iPhone and iPad. Use Android? Join the list and we will let you know if MyQuotaBag becomes available on Google Play. Joining the list is not a promised release date.

More information

Read our FAQ for common questions and our Privacy Policy and Terms of Service for the full detail.